Kevin Benedict, a mobility blogger for Sys-Con Media, posted an interesting, short video about what he calls “field service velocity.” Basically, it’s an abstract term for how well an organization can coordinate the various competing factors needed to complete a job – parts, logistics, a properly trained technician. The faster a company can get those things to the right place at the same time – the “optimized intersection” – and get the job done, the better its field service velocity.
It’s an interesting way to wrap a little bit of science around the logistical challenges field service organizations face every day. The quickest way to up a company’s field service velocity, of course, is through software and mobility – having information readily available at all times to anyone who needs it.
How have you tuned your organization’s field service velocity? let us know in the comments.