Sales & Marketing

How One Service Manager Sells Customers Uptime — Not Fear

By Zachary Farrar  June 29, 2015 — Editor’s note: Zachary Farrar has worked in field service for nearly a decade and is currently national service supervisor for an industrial equipment manufacturer. Below, Farrar explains how he steered his team to offer proactive service — and how he worked with sales and marketing colleagues to sell these new services. Customers love uptime — […]