Field Service

Japanese Field Service Techs Ride the Rails

By Nevin Thompson  June 3, 2016 — When Masami Sabetto needed to send a key replacement part to one of his service techs working in a city 300 miles away, he did what any service manager in Tokyo would do: Sabetto sent the part by bullet train. “It takes the bullet train just under three hours to travel from Tokyo to Osaka,” […]